Refund Policy

Overview

This policy applies to consulting engagements with Acacia Path Advisory Pty Ltd, including Franchise Readiness Assessments, Expansion Territory Planning, and Franchise Disclosure Reviews.

Engagement deposits

A 50% deposit is required to confirm any engagement. The remaining 50% is due upon delivery of the final report or agreed deliverable.

Full refund eligibility

You may receive a full refund of your deposit if:

• You cancel in writing more than 14 business days before the scheduled start date of site visits or document review work
• We are unable to commence work within 30 days of confirmed start date due to our scheduling constraints

Full refunds are processed within 10 business days to the original payment method.

Partial refund eligibility

If you cancel between 7 and 14 business days before scheduled work begins, we retain 25% of the deposit to cover scoping and scheduling costs. The remaining 75% of the deposit is refunded.

If you cancel fewer than 7 business days before scheduled work begins, the deposit is non-refundable unless we can reallocate the scheduled time to another client.

After work has commenced

Once site visits, document review, or analysis has begun, deposits and fees paid are non-refundable. If you terminate an engagement after work has started, you remain liable for fees attributable to work completed and any non-recoverable costs (travel bookings, third-party data purchases).

Deliverable disputes

If you believe a delivered report does not match the agreed scope letter, notify us in writing within 10 business days of delivery. We will review your concerns and, where scope gaps are confirmed, revise the deliverable at no additional charge. Financial refunds are not provided for subjective disagreements with recommendations.

Rescheduling

Site visits and workshops may be rescheduled once without penalty if requested at least 7 business days in advance. Subsequent rescheduling or cancellations within 7 days may incur a AUD 450 rescheduling fee.

No-shows

If you or your team fail to provide site access or attend a scheduled workshop without 24 hours notice, the session is charged in full and counts toward deliverables.

Retainer arrangements

Quarterly retainer fees are invoiced at the start of each quarter. Unused retainer hours do not roll over unless explicitly agreed in writing. Retainer fees are non-refundable once the quarter has commenced.

Non-refundable items

The following are non-refundable under all circumstances:

• Third-party data purchases made on your behalf
• Travel expenses already incurred
• Rush delivery surcharges once work has begun at expedited timeline

Refund process

Submit refund requests to info@service-acaciapath.click with your name, engagement reference, and reason for the request. We respond within 5 business days and process approved refunds within 10 business days.

Contact

Acacia Path Advisory Pty Ltd
Office 7, 76 Placeholder Street, Melbourne VIC 00000
Email: info@service-acaciapath.click
Phone: +61 3 0000 3070

Last updated: August 2025